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Seeking Alpha

Seeking Alpha

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What is your customer experience with Seeking Alpha?

Seeking Alpha Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Seeking Alpha reviews show a 2.0 star rating from 14 customer reviews, 25% would recommend, consumers are mostly dissatisfied; users still cite great articles and a valuable website, price level reported as medium.

Key Takeaways for Future Customers

  • Consider subscription terms and manage subscriptions before trial ends.
  • Expect frequent emails and review communication preferences.
  • Factor article quality against potential support or billing hassles.

Negative Feedback / Risk Areas

  • Recurring customer complaints about unresponsive customer service and support.
  • Billing issues and refund requests are frequent and problematic.
  • Login, account access, email unsubscribe, and accuracy concerns reduce trust.

Positive Feedback

Many users value the articles, website and research as a useful investing tool.

View full overview ›

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Show reviews that mention
service credit subscription credit card card email socalled standard standard aspect aspect ratios 1st place
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Charles C Gok
map-marker Omaha, Nebraska

I think you offer a great service. This just wasn’t for me. I wasn’t experienced enough for this great of service.

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Please cancel my subscription. I had previously sent you info before my introductory offer expired letting you know I didnt want to continue.Then you charged me $299.00.

Would you please credit me back. Charles Cherny

Pros:
  • Seeking alpha offers traders a lot of information on buying and selling stocks

Preferred solution: Full refund

User's recommendation: Be prepared to receive a lot of info regarding buying and selling stocks

View full review
Paul R Dht

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsford, New York

I want to unsubscribe

AI Highlights
  • - I have tried to unsubscribe from Seeking Alpha emails for months, but they persist.
  • - Questions about standard aspect ratios and custom cropping in post.

I have tried for 6 months or longer to unsubscribe from all seeking alpha emails. I have checked Un-subscribe both in Outlook and in individual emails.

I have tried to Block Sender, I have tried marking them as Spam or Junk. I receive an email once telling me that I was unsubscribed form all emails but they persist. How do I get rid of them? My question is why you have to be locked into the so-called standard aspect ratios in the 1st place?

Why can't you simply custom change the cropping to any size you feel works best for a given photograph in post-production. Why shouldn't you crop to 3.25:1.;76 (or whatever) if it gives you the feel and look you think work ls best? When someone views my image on a computer monitor, I believe they are thinking about the content and feel of the image rather than it's size. I have had custom framing and matting sized appropriately to match the image size.

Is it because some formats work better on social media platforms which may limit what you submit? I have pondered this for a long time and would love to hear other opinions. Perhaps it's because I do not publish my work so haven't had to deal with this other than in satisfying my own aesthetic tastes.My question is why you have to be locked into the so-called standard aspect ratios in the 1st place? Why can't you simply custom change the cropping to any size you feel works best for a given photograph in post-production.

Why shouldn't you crop to 3.25:1.;76 (or whatever) if it gives you the feel and look you think work ls best? When someone views my image on a computer monitor, I believe they are thinking about the content and feel of the image rather than it's size. I have had custom framing and matting sized appropriately to match the image size. Is it because some formats work better on social media platforms which may limit what you submit?

I have pondered this for a long time and would love to hear other opinions.

Perhaps it's because I do not publish my work so haven't had to deal with this other than in satisfying my own aesthetic tastes. My mailbox is inundated with emails from Seeking Alpha, SA Analysis and Must Reads

Preferred solution: Get off their mAILING LIST

User's recommendation: Don't sign up to them. You will never get rid of them

View full review
Marcus P Bjb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rancho Santa Fe, California

Did 1 month trial subscription. did not receive one email from them. i went online to my account several days and cancelled my acct. they charged my CC $2400 anyway.my CC for $2400.

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any communication of any sort would have been more professional. now the effort to get a credit put back on my card. thank you seeking alpha!

Loss:
$2400
Cons:
  • Never heard another word from them after taking member money

Preferred solution: Full refund

User's recommendation: be diligent.

View full review
Anonymous
map-marker Brent, Brent

Cancel subscription and get a full refund

The offer a share service I have tried many times to get a refund through PayPal and to contact them now they eeant another 499$ from me

User's recommendation: No good

View full review
Penelope T Zfp

Need to reset pe and after 10 tries you have not set a link

You do not respond. Very disappointing.

I need to reset the password. Why have you not sent a link?

If I had the old password, fine. I do not have the old password.

Preferred solution: Reset pw

View full review
Anonymous
map-marker Antioch, Tennessee

To subscribe to your premium service.

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AI Highlights
  • - It is fine.
  • - Concerned about using a credit card to subscribe.
  • - I get hacked every year when using my credit card to subscribe.

It is fine.

Concerned about using a credit card to subscribe. I get hacked every year I use my credit card to subscribe to a service. I wind up having to get a new credit card because someone gets my cc number and start charging items.

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Bowden Fbl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can't get to my stock listings

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No one answered my call...{{Redacted}}

Cons:
  • Horrible customer service

Preferred solution: Into my account

View full review
Anonymous
map-marker Phoenix, Arizona

Cancel my subscription

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Its a great service. I used it daily when I was trading on my own. The only reason Im canceling is because I dont trade on my own anymore.

View full review
Safira Jzp

Problem link to Schwab

AI Highlights
  • - Link between Schwab and Seeking Alpha is broken and hard to reestablish.
  • - Schwab support was unaware of what Seeking Alpha is.

SA usually has good service. But not today.

I am having a lot of trouble linking my Schwab account to Seeking Alpha .

For some reason, the link broke a couple of days ago and Im having a great deal of trouble reestablishing it. I called Schwab but the representative I spoke to wasnt even sure about what Seeking Alpha was.

User's recommendation: Avoid Schwab

View full review
Stephen S Beq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to login

I am unable to login on the web. I have recently updated my password. It says the new password is accepted, but I cannot log in.

Preferred solution: Fix my log in issue

View full review
Dennis S Ire

I did everything I was supposed to do and I still can't get on the site

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AI Highlights
  • - They required a photo ID (front and back) and a selfie.
  • - After confirmation, I couldn't enter the game and support was unresponsive.

They asked for a photo ID so I took a picture of it front and back and ask for a selfie so I did that and they said everything was confirmed but when I went to get into the game they said there was a problem I had to get a hold of customer support well I've tried customer support pretty much all day there's a number in New York it doesn't work no one answers

Pros:
  • So i will know the next time how to approach a game site
Cons:
  • It sucks wasting all that time to not be able to play

Preferred solution: I wood like to be able to play the game and make money

User's recommendation: Answer the phone if someone calls

View full review
Charles G Rju
map-marker Moradabad, Uttar Pradesh

The phone number listed for customer service is not in service.

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AI Highlights
  • - The customer service number provided is incorrect.
  • - Premium Service redirects to sign-up when already subscribed; a self-correction option is needed.

What does it say about all your services if you can't even provide a correct number for customer service.

Also, your Premium Service is not working out too well either. When trying to access a paper written today about Fluence Energy I am directed to sign up for Premium Service which I already have.

This should never happen, but if it does there should be a way to self correct this. Pitiful!

Preferred solution: Fix this issue

User's recommendation: The more you use the site the more you can expect problems.

View full review
Taneeka Wuu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy

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I want to speak with some from seeking alpha about a stock that I purchased after receiving their buy recommendation on the stock.

View full review
Robert C Jcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Possibility of adding Cost column to portfolio (what paid for stock) it would remain constant till sold.

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Possibility of adding Cost column to portfolio (what paid for stock) it would remain constant till sold.

I am not a pissed consumer but you offer no other option.

User's recommendation: obviously asking simple question causes problem vs being pissed customer.

View full review
Jerry H Vil

Checking on subscription status

what subscription do I have?

Jerry Heifner

970-394-****

I've lost both portfolios on phone. One is 25 holdings, one is 70. re-entering them is a pain in the butt.

View full review
Ed R Wef

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Alpha, Queensland

Cannot access

Phone number not correct and I need to speak to a representative as soon as possible. This is the second time I have had to call on this issue!!!

Preferred solution: Advise

View full review

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